29
Apr

How a high-profile resignation impacts Volkswagen’s digital marketing team

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When Volkswagen Chairman Ferdinand Piëch resigned, the Volkswagen digital marketing team faced an unplanned for and time-sensitive content project. Why is this a big deal for content marketers and how did it affect the Volkswagen digital team?

The sudden departure of their chairman means they needed to review multiple Volkswagen web properties and thousands of pages across multiple sites. They needed to remove or update every mention of “Ferdinand Piëch”, or “Ferdinand K Piëch” as chairman.

They either had to edit text to read ‘former chairman’ or replace the reference to the new chairman or chairman-elect.

How will Volkswagen handle this challenge? What should they do? Is it out with the red-marker? Or can they do something else?

Find Mentions

We wanted to help.

So, using the Clarity Grader tool, we ran a quick scan to identify every mention of Ferdinand Piëch across several Volkswagen sites. We created a dictionary with these search terms in 2 minutes:

  • Ferdinand K. Piëch
  • Ferdinand Piëch
  • Ferdinand
  • Piëch

This way we can catch every reference that we need to review.

We then scanned these 3 Volkswagen websites. There will be more sites to review, but this is a good start.

We found a total of 10,860 human readable pages across the 3 sites (5,941 on corporate, 4,035 & 886 respectively on the German and English sites). As you can see below, the Volkswagen marketing team face a busy few days ahead. So we really wanted to help.

Volkswagen Branding
Each column shows the number of references to each term we found. The red shading helps to identify frequency, deeper red means more terms.

For example, we found 60 plus mentions of “Ferdinand Piëch” or “Ferdinand K. Piëch”. The Volkswagen marketing team will need to examine each of these and identify which needs an update.

The good news is that we can drill down and itemize the occurrences by page and quickly review the content. In the Bad Language view (see below) we see each URL and paragraph where the terms exist. Normally this is a really tedious process, highly manual and can take days.

Clarity_Grader_Dashboard 4

Marketing Team Jump Start

To help the Volkswagen marketing team out. This PDF ClarityGrader report highlights all the terms mentioned and where they’re located! Web managers, editors or copywriters can easily identify where to change text. Below is a screen grab of the PDF. I know, we are a nice bunch, aren’t we?!

blvw_pdf


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By the way, there are many other reasons you may need to do a site search for out of date terms. They include:

    • Rebranding – You change brand name and need to remove the instances of the old brand name.
    • Outdated Terms – You wish to refresh your tone of voice or need to remove old brand terminology.
    • Finished Product lines – A product line has finished and you want to remove instances of it.
    • Legislation – Due to legislation you have to remove, add or change a term.