Support

View 3 minute demos

See how VisibleThread’s language analysis capabilities saves time & increases document quality.

Agile and Traditional Documentation - Whitepaper

Read how to adapt current process documentation to facilitate both traditional and agile approaches.

VisualThread provides comprehensive support for our customers. For questions and troubleshooting assistance we offer options in both self-service and personal support contacts.

Documentation

Check out full documentation for this and all previous releases here.

Self-Serve Support

The Support FAQ provides answers to common questions when resolving technical issues.

Assisted Support

If the answers you need aren’t found in the self-service options, you can reach our support team by email or phone. Email is the best way to reach us, as the mail address is actively monitored by our engineers.

For email support, please drop a mail to support@visiblethread.com . For telephone support, call (443) 451-7005.

VisibleThread for IT

2:48 minutes
This summary overview shows the business case for using VisibleThread for IT programs. It shows why up to 42% of IT project cost can be attributed to defective documentation and demonstrates how VisibleThread addresses this large business issue.

Red-flagging Bad Language

3:47 minutes
There are some words/phrases that you should avoid in a proposal. This short video shows how VisibleThread scans and red-flags 'bad language' in your RFP Responses.

Using Discovery to spot Gaps

2:28 minutes
Identification of key concepts in issued documents (RFP etc.) helps align the language of the response volumes. Discovery in VisibleThread can uncover mismatches and lack of alignment between issuer and response docs to support reviews and underpin a winning bid.

Validating Win Theme Language

4:43 minutes
Win themes articulate business differentiation. Too often, with multiple contributors and authors, it is hard to keep theme language consistent.

Here we see how VisibleThread validates response docs against win themes by:

Scanning for Compliance Requirements

4:30 minutes
Proposal Managers have to manually scan issued documents or pdfs to spot requirements prefaced with 'shall', 'must' etc. and track them in spreadsheets. This demo shows an 'obligation scan' run against a SOW. All instances of 'will', 'must', 'shall' are identified. It concludes by generating a first pass of an Excel Compliance Matrix.

Collaborations and Team Reviews with
Discussions

5:31 minutes
Managing inputs from multiple contributors and conducting efficient team reviews is critical to successful outcomes. This demo shows how VisibleThread supports collaboration using web based discussions.

Integrating with MS SharePoint

2:36 minutes
VisibleThread integrates seamlessly with MS SharePoint using an intuitive export/import capability. This short demo shows how the integration works in practical terms. We cover:

Plain Language Analysis

4:11 minutes
Plain Language Analysis drives clear documentation. This demo outlines how VisibleThread can identify long sentences, passive langauge and facilitate plain langauge audits.