Archives - September 2017

15
Sep

The pension ticking time bomb: why we need more clarity

The pension ticking time bomb: why we need more clarity There are many issues with our pension policies, including the fact that we aren’t saving for them! A large part of the problem is how pension providers communicate. They need to up their game and communicate in plain language – or else governments are going …

14
Sep

GDPR & Plain Language – How To Be Compliant

GDPR & Plain Language – How To Be Compliant GDPR (General Data Protection Regulation) applies to all companies operating within the EU. US and international companies with an EU customer base must also comply. The mandate becomes law on 28th May 2018, and non-compliant companies risk forfeiting between 2%-4% of top line revenue. One of the core …

8
Sep

Fixing the Engine: The Car Hire Industry Must Resolve its Communication Problem

Fixing the Engine: The Car Hire Industry Must Resolve its Communication Problem The car rental industry is synonymous with poor customer service and badly-worded policies. It is time it started communicating in plain English for the benefit of customers   Picture the scene: after a tiring flight, you wait in line to pick up your …

1
Sep

Tweeting the way forward: How Twitter has changed language

Tweeting our way forward: How Twitter has changed language Twitter’s 140-character limit has had huge ramifications for language. Corporations need to pay attention to these trends as they look to craft their own message with plain language In July 2006, an online news and social networking service was launched, called Twitter. Users were restricted to post 140 …