Insurers Communicating Medicare Information to Clients Fall Short of Clarity

From insurancenewsnet.com with Jason Bland
Published: March 21, 2019

Original Post: https://insurancenewsnet.com/oarticle/insurers-communicating-medicare-information-to-clients-fall-short-of-clarity

Newtown Sq, PA — (SBWIRE) — 03/20/2019 — Many seniors consider Medicare to be confusing and hard to understand. Moreover, insurance companies make understanding Medicare policies harder with numerous letters and notifications. Insurance jargon is difficult to decipher.

In a new report from VisibleThread, a text analysis company, it was revealed that information created for most Medicare Advantage and Medicare beneficiaries does not meet accessibility standards for the average reader. In other words, 86 percent of insurers offering Medicare products send beneficiaries documents that do not meet the federal guidelines in the Plain Writing Act (2010) for clear, understandable communications.

The Plain Writing Act was passed on October 13, 2010 and it mandates that all federal agencies use clear communications that the public can understand and use to assist them in easily finding what they need.