‘Harder to read than an academic paper on chess’: 97pc of investment firms use language no one understands

From The Telegraph with Harry Brennan

September 4, 2019

Investors are highly likely to misunderstand or be misled by communications from the firms that look after their money, as new research finds 97pc of asset managers use hard-to-understand language when speaking with customers.

The study comes just a few weeks before the City watchdog, the Financial Conduct Authority (FCA), is set to issue new rules that will force fund groups to set out clearly how they are delivering value to their clients and justify their high fees.