Resources
Marketplace
Import sector-specific or general dictionaries into your VT products
Menu
How to Videos
On-demand recordings so you can learn on your own time
The second article in our series of three on member experience (view the first article here). These interviews with Jack Nelson strikes on a recurring theme. The notion that healthcare is a hugely emotional topic. Jack has seen this first-hand. He has 25 years of experience working in the US healthcare industry, specifically within insurance providers and helping call center efficiency. In his current role, he takes care of PBM (Pharmacy Benefit Manager) Operations. And his call centers deal with emotional members every day.