Category - News

How Plain Language Reduces Call Centre Volume By 19%

How Plain Language Reduces Call Centre Volume By 19% Original Post: customerservicemanager.com What’s driving your call centre demand? Most callers look to clarify something. Maybe they just received a notice around revised terms for an insurance policy. Questions typically relate to these three things: payments, charges or queries around a specific product or service. For …

Read moreHow Plain Language Reduces Call Centre Volume By 19%

VisibleThread Users Conference 2020 | Slides and Recordings

VisibleThread Users Conference – 2020 | Slides and Recordings Had you planned to join our Users Conference in March? Due to COVID-19 the in-person event was cancelled. But we are bringing you the content as VT Virtual Sessions. We will be posting the webinar recordings after the live session so keep an eye on this …

Read moreVisibleThread Users Conference 2020 | Slides and Recordings

VT Virtual Users Conference

VisibleThread Users Conference | Virtual Sessions 2020

VisibleThread Users Conference – Virtual Sessions 2020 In early March we made the difficult decision to cancel our annual in person Users Conference due to COVID-19. The health of our attendees, speakers, advocates and staff comes first. But we didn’t want you to miss out on the great sessions we had planned. Let’s give a …

Read moreVisibleThread Users Conference | Virtual Sessions 2020

What the X?

What the X? The subtle differences and commonalities of CX, UX, EX and ROX Original Post: business2community.com The acronyms have landed. And they’re all from the X-files. There’s customer experience (CX) – that’s been the hot topic over the past 12 months. There’s User Experience (UX) – we’ve been talking about that in tech for …

Read moreWhat the X?

The Challenge of Complying in Plain English

The Challenge of Complying in Plain English As Reg BI’s implementation date approaches, firms are grappling with the Form CRS challenge of explaining themselves both briefly and clearly. Original Post: Wealth Management.com Advisory firms are preparing for Regulation Best Interest’s implementation on June 30, including the mandate to craft a Form Client Relationship Summary (CRS). …

Read moreThe Challenge of Complying in Plain English

APMP – Bid & Proposal Con Europe 2020

APMP – Bid & Proposal Con Europe 2020  5th – 6th March 2020 We are looking forward to joining Bid Managers and Proposal Professionals at the inaugural BPC Europe!   Our team is delighted to be joining forces at the event with Shipley Associates. Discuss with us:   The newest innovations  How to leverage automation   And, improve your Win rates.   We can also arrange a demo of VT …

Read moreAPMP – Bid & Proposal Con Europe 2020

Q&A: Healthcare is using machine learning to improve clarity

Q&A: Healthcare is using machine learning to improve clarity By Tim Sandle, Digital Journal  To make health information more accessible, healthcare organizations are turning to algorithms tailored specifically for medical terminology, removing jargon from text, and making the wording far easier for the general population to understand. In November 2019 the U.S. government released proposed rules …

Read moreQ&A: Healthcare is using machine learning to improve clarity

APMP SPAC

APMP – Southern Proposal Accents Conference 2020

APMP – Southern Proposal Accents Conference 2020 Unfortunately, due to COVID-19, APMP – Southern Proposal Accents Conference (SPAC) 2020 has been postponed. Health always comes first so we support this decision fully. And, we look forward to participating in SPAC in the future! 25th – 26th March As a proposal or business development professional you …

Read moreAPMP – Southern Proposal Accents Conference 2020