Category - News

VisibleThread Users Conference | March 2020

VisibleThread Users Conference – 2020 Optimize your investment in VisibleThread – Drive better efficiency & Compliance – Customer Best Practice – New Product Releases – and more Early Registration Now Open Please join us for the free 2020 VisibleThread Users Conference. This year we’re back with a full day of bigger and better insights. We’ll …

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As Open Enrollment Has Kicked Off, VisibleThread Report Shows Health Insurers Need to Communicate Better with Seniors

As Open Enrollment Has Kicked Off, VisibleThread Report Shows Health Insurers Need to Communicate Better with Seniors ORIGINAL POST:  https://www.morningstar.com/news/pr-newswire/20191105de22210/as-open-enrollment-has-kicked-off-visiblethread-report-shows-health-insurers-need-to-communicate-better-with-seniors As Open Enrollment for 2020 healthcare coverage kicks off, nearly 15 percent of seniors in the U.S. are eligible to take advantage of this government program. Yet, a report from VisibleThread reveals that health insurers are doing …

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Healthcare Webinar: How to be compliant and engaging with your member communications

Healthcare Webinar: How to be compliant and engaging with your member communications. (Slide Deck and Recording) Ensure even the most legal content is customer experience-driven, featuring Prof. Christopher R. Trudeau, JD. This webinar is now over. We held it on Thursday, November 21st 2019 12pm (EST) And here is the original webinar description When 86.6% …

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The importance of empathy in customer experience

The importance of empathy in customer experience. The second article in our series of three (view the first article here) interviews with Jack Nelson strikes on a recurring theme. The notion that healthcare is a hugely emotional topic. Jack has seen this first-hand. He has 25 years of experience working in the US healthcare industry, …

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The CBDC is a one-day, highly interactive conference specifically designed for professionals and their companies who are responsible for winning new business. Attendees will get expert opinions, APMP approved best practices, spirited debate, and invaluable mindshare on what it takes to win in today’s technology-driven capture and business development marketplace.

Capture and Business Development Conference 2020

Capture and Business Development Conference 2020 30th January 2020 2020 is going to be an exciting year for Bid Centers! And, we can’t wait to kick it off with you at APMP’s Capture and Business Development Conference (CBDC) 2020 in Virginia. CBDC is an event designed for professionals responsible for winning new business. Our team …

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Call Center Operations – The productivity paradigm within the healthcare industry

The productivity paradigm within the healthcare industry Recently, we caught up with Jack Nelson, former Executive Vice President of Operations for CVS Caremark. Jack has over 25 years of experience working in the US healthcare industry. In his former role he took care of Core PBM (Pharmacy Benefit Manager) Operations, and is a dedicated member …

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Plain Talk Complex, obtuse language continues to impact investor trust.

Plain Talk: Complex, obtuse language continues to impact investor trust.

Plain Talk: Complex, obtuse language continues to impact investor trust. Discussing the 2019 Asset Management Report with industry leader Vanguard When we analyzed 60 of the top asset management firms’ websites for clarity and transparency, we found their communications more complex to read than Moby Dick. This impacts investor trust. Only a handful of trailblazers …

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St. Jamess Places terms on charges obscure study says

St. James’s Place’s terms on charges ‘obscure’, study says

St. James’s Place’s terms on charges ‘obscure’, study says ORIGINAL POST: https://www.telegraph.co.uk/investing/news/st-jamess-places-terms-charges-obscure-study-says/ Harry Brennan, 4 OCTOBER 2019 • 6:02AM   St. James’s Place fails to make its terms and conditions completely clear to customers, according to a study by language experts VisibleThread. It analysed 100 web pages at Britain’s biggest wealth manager, including investment documents, finding …

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How plain language cuts call center costs 1

How plain language cuts call center costs

How plain language cuts call center costs How do you keep call center costs down? You could: Track agents’ performance Address training needs Change up staffing models Consider outsourcing No doubt you’re already looking into a few of these. But there’s something that many organizations overlook, that could make a huge difference to your bottom …

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