Category - News

The Role of Language in CX

What’s the Role of Language in Customer Experience? – Slides & Recording

VT Virtual Session: What’s the Role of Language in Customer Experience (CX)?  Learn about CX and how to apply it to your communications from The Experience Maker, Dan Gingiss.  The webinar is now over. We held it on Thursday, July  23rd, 12pm EST.   Here’s the original webinar description  The Voice of the Customer is …

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‘Prehistoric’ fund websites disappoint on Covid-19 content

‘Prehistoric’ fund websites disappoint on Covid-19 content From Ignites Europe with Dawn Cowie  Original Post Here Asset managers with “prehistoric” websites are missing an opportunity to help their clients through the coronavirus crisis. Many firms make little or no reference to the pandemic on the home page of their websites, which leaves clients searching for content …

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VT Virtual Session - Modern Workplace Woes

Modern Workplace Woes – How bad emails stop you from getting things done – Slides & Recording

VT Virtual Session: Modern Workplace Woes  How bad emails stop you from getting things done This webinar is now over. We held it on Thursday, June 25th 2020 at 4pm (EST).    June 25th, 4pm (EST)June 26th, 8am (NZST)Register Now How many emails have you received today? No, not marketing messages. Emails from your colleagues, …

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APMP Webinar – Readability – The Power to Boost Compliance and Efficiencies

APMP Webinar – Readability – The Power to Boost Your Win Rates Date: June 17th, 2020. 11am EST VisibleThread CMO, Evelyn Wolf will host a Readability webinar with APMP on June 17, 2020.  Key takeaways What does readability actually mean What difference can clarity and readability make to proposals Tips on how to get started Register …

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Meeting SEC Requirements – Technology to Support Your Efforts

Meeting SEC Requirements – Technology to Support Your Efforts Original Post: Business2Community.com The SEC’s Reg BI (Regulation Best Interest) comes into force in June 2020. Are you ready to communicate plainly with retail investors? The Reg BI rule refers to “plain English” no less than 6 times. For example, you’ll find this on page 32; …

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How Plain Language Reduces Call Centre Volume By 19%

How Plain Language Reduces Call Centre Volume By 19% Original Post: customerservicemanager.com What’s driving your call centre demand? Most callers look to clarify something. Maybe they just received a notice around revised terms for an insurance policy. Questions typically relate to these three things: payments, charges or queries around a specific product or service. For …

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VisibleThread Users Conference 2020 | Slides and Recordings

VisibleThread Users Conference – 2020 | Slides and Recordings Had you planned to join our Users Conference in March? Due to COVID-19 the in-person event was cancelled. But we are bringing you the content as VT Virtual Sessions. We hosted 6 sessions over 8 weeks. All recordings and slides are available below.   Session 6 …

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VT Virtual Users Conference

VisibleThread Users Conference | Virtual Sessions 2020

VisibleThread Users Conference – Virtual Sessions 2020 In early March we made the difficult decision to cancel our annual in person Users Conference due to COVID-19. The health of our attendees, speakers, advocates and staff comes first. But we didn’t want you to miss out on the great sessions we had planned. Let’s give a …

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What the X?

What the X? The subtle differences and commonalities of CX, UX, EX and ROX Original Post: business2community.com The acronyms have landed. And they’re all from the X-files. There’s customer experience (CX) – that’s been the hot topic over the past 12 months. There’s User Experience (UX) – we’ve been talking about that in tech for …

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