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The Fallacy of the Sophisticated Customer
What’s behind the Flesch Reading Ease Test?
The plain language impact on your call center staff
The importance of empathy in member experience
The productivity paradigm within the healthcare industry
How plain language cuts call center costs
The Content Tax You Make Your Customers Pay To Read
Are You Making Your Customers Pay a Content Tax?
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FAR/DFAR – How to save time and automate your compliance process
Technology can help workers improve their written communication skills
Clear communication: empowering non-native (and native) English speakers to write better
How to Videos
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