Clear, Compliant Communications Improving the quality of communications
to achieve CX savings

Clear, Compliant Communications

Improving the quality of communications
to achieve CX savings .

VT Insights Platform

Clear corporate communications delivering measurable results.

 For Writers

  • Content creators test and fix their own content for single tone of voice
  • Instantly flag jargon and corporate-speak
  • Analyze both offline and online assets; letters, disclosure statements, directives, blog copy etc.
  • Subject matter experts communicate their technical knowledge in jargon free, easy to understand language

 For Exec Oversight

  • Support your plain language program roll-out
  • Show usage and adoption across your
    organization
  • Measure quality improvement across all organization assets, both offline and online
  • Instantly see if writers are using non-compliant, off-brand language

See How It Works

VT Insights allows organizations to measure the effectiveness of their plain language program roll out. And the content quality improvements across hundreds of self-scoring writers.

Measure Return on CX

Measure over time the impact clarity has on customer retention. By removing complexity roadblocks from the customer journey, you can drive measurable CX results. A VisibleThread financial services customer changed just 11 customer letters and measured a $325k annual saving.

Smash Communication Silos

Input your brand-specific language and style guide. Ensure every writer in your organization can apply it easily. Share metrics, manage the application of your brand language and decrease review times.

Watch review cycles and feedback time shrink. One customer now saves 105 hours per year! Read the case study.

Reduce Help Center Call Volume

Customers call when the communications they receive from you are not clear. This puts pressure on your help desk team and breaks the customer experience. And, it increases costs. Leverage clarity to shrink your help desk demand.

Measure Content Readability (For Writers)

Analyze your MS Word Docs, PDFs or Raw Text for plain language. Makes your copy clearer by scoring for:

  • The Grade Level required to understand your content
  • The Readability of your content
  • Level of complex sentences, overuse of passive voice and adverbs

Flag Jargon with Customized WatchWords (For Writers)​

Flag occurrence of “watch words” as you edit. Configurable words/phrases to flag off-brand language

  • Spot off-brand and non-compliant language
  • Centrally control watch word list
  • Categorize watch words. For example old T&Cs, out of date product references, and legally sensitive language.

Track Individual and Team Usage (For Exec Oversight)

See usage for teams and users. Help support plain language program rollout across your organization

  • Understand which users and teams are actively scoring
  • Drive better adoption by helping inactive users and teams with plain language education and hand holding
  • Roll out to thousands of users across geographies

Measure Clarity Improvements (For Exec Oversight)​

Measure quality improvement across all organization assets, both offline and online

  • Real-time visibility into how key metrics like grade level are trending
  • View Improvement by team and by user, share reports
  • ​Flag pockets of content that are too complex

Flag Jargon with Customized WatchWords (For Exec Oversight)

See which teams and writers may be using non-compliant, off-brand language

  • Understand if teams and users are using non-compliant, off-brand language by using “watch words”
  • Pinpoint out of date T&Cs, old product names, prohibited and off brand language
  • ​Export reports to writers for feedback and education
Trusted by
“Inconsistent tone, complex communications and jargon-laden language is typical in our industry. This leads to reduced engagement with customers and, over time, in a loss of customer trust. At Aberdeen Standard Investments, we want to be completely transparent, serve our customers and retain their trust. VisibleThread helps us do just that.”
Chris Hill

Head of Content | Aberdeen Standard Investments

VT Readability Email Service

Frictionless clarity for content teams

Score your content directly from your mail. The email service uses three simple steps to content clarity to get results directly into your Inbox:

  1. Send your doc
    Submit your MS Word or PDF docs as an attachment to a dedicated email address.
  2. Get your analysis
    Receive your VT Readability score within seconds back into your inbox.
  3. Get assistance & edit doc
    Receive doc annotations and an excel report containing a detailed breakdown of scores with clarity improvement suggestions.