2021 Texan Auto Insurance Clarity Report
We conducted research into 7 of the largest auto insurance providers in Texas
Texan auto insurers are not speaking the same language as their customers
71% of Texan auto insurance policies do not meet the recommended grade level for communicating with customers
VisibleThread simplifies communication and increases accessibility rates for the average consumer.
We looked at how leading auto insurance companies communicate with their customers. Our goal was to find out if the average Texan could read and understand standard insurance policy documents. The jargon-heavy, legal language that insurance companies are using is not clear to most people in Texas.
The research looked at the policy documents of 7 top Texan auto insurers and ranked them.
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