VisibleThread – Language Analysis Platform

Webinar: Forbes Advisor – Why complexity is killing your customer experience 

About this Webinar

In 2021, Forbes Advisor asked VisibleThread to examine the readability of 34 of the top insurance companies in the United States.

We examined how leading insurance companies talk to their customers. Our goal was to understand the readability of insurance providers’ websites and if the average American could easily understand this information.

In this webinar, Michelle Megna, Insurance Analyst at Forbes Advisor, discussed:

  • The findings from our Forbes Advisor report
  • The importance of clarity in customer experience 
  • What key metrics support readability and how to leverage them for success

Speakers

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Webinar: Forbes Advisor – Why complexity is killing your customer experience 

Overview

Join Michelle Megna, Insurance Analyst at Forbes Advisor, on Tuesday, February 15th, 2022, at 11 am EST. Michelle will discuss the findings from our Forbes Advisor report and how complexity impacts customer experience.