Improve Customer Experience with Team Insights
Measure quality improvement across all organization assets, both offline and online
Supporting Business Writers
- Content creators test and fix their own content for single-tone-of-voice
- Instantly flag jargon and corporate-speak
- Analyze both offline and online assets; letters, disclosure statements, directives, blog copy, etc.
- Subject matter experts communicate their technical knowledge in jargon-free, easy to understand language
Tracking Enterprise-Wide Quality Improvement
- Support your plain language program roll-out
- Show usage and adoption across your organization
- Measure quality improvement across all organization assets, both offline and online
- Instantly see if writers are using non-compliant, off-brand language
See How It Works
VT Insights allows organizations to measure the effectiveness of their plain language program roll out. And the content quality improvements across hundreds of self-scoring writers.
Measure Return on CX
Measure over time the impact clarity has on customer retention. By removing complexity roadblocks from the customer journey, you can drive measurable CX results. A VisibleThread financial services customer changed just 11 customer letters and measured a $325k annual saving.
- 19%Fewer help desk calls
- $325kAnnualized Savings
Track Individual and Team Usage
See usage for teams and users. Help support plain language program rollout across your organization
- Understand which users and teams are actively scoring
- Drive better adoption by helping inactive users and teams with plain language education and hand holding
- Roll out to thousands of users across geographies
Measure Clarity Improvements
Measure quality improvement across all organization assets, both offline and online
- Real-time visibility into how key metrics like grade level are trending
- View Improvement by team and by user, share reports
- Flag pockets of content that are too complex
Flag Jargon with Customized Watch Words
See which teams and writers may be using non-compliant language
- Make sure all writers use language as specified in your style-guide
- Pinpoint out of date T&Cs, old product names, prohibited and off-brand language
- Export usage reports to writers for feedback, education, and behavior change