From Good to Great: Expanding Capacity through Process Refinement

As proposal and capture demands continue to grow, the ability to scale your team’s capacity without risking burnout becomes increasingly critical. In this on-demand session, Dani Kilcoin, Proposal Director, Steve Skeldon, Capture Director at Chickasaw Nation Industries, and Marcia Watson, Co-Founder of BTW & Co. shared strategies to optimize team performance through better processes, tools, and a culture of continuous improvement. Whether you’re leading a small team or a large operation, the insights provided will help you transform your team’s potential into a sustainable competitive advantage.

Scaling Capacity Without Burnout

The session kicked off with a discussion on how to balance growing demands with the well-being of your team. The panelists emphasized that scaling capacity isn’t just about increasing headcount—it’s about optimizing processes, leveraging the right tools, and empowering team members to work more efficiently. The speakers highlighted how building a resilient team requires creating systems that allow your people to thrive without burning out under pressure.

Defining Needs and Determining Metrics

A critical part of scaling successfully is having a clear understanding of your team’s needs and setting up the right metrics to measure performance. The panelists discussed how to assess what resources are necessary to meet increasing demands while maintaining quality. They provided actionable steps for defining needs, selecting key performance indicators (KPIs), and ensuring these metrics are aligned with your team’s strategic goals. This clarity helps ensure that every member is working toward the same objectives while also tracking progress in a measurable way.

Refining Processes and Tools for Continuous Improvement

The session also dove deep into refining internal processes and tools that empower teams to perform at their best. Attendees learned how to streamline workflows, automate repetitive tasks, and utilize digital tools to improve efficiency. The speakers shared their own experiences with process improvement and offered tips for fostering a culture of continuous improvement that drives consistent performance and innovation.

Moving from Reactive to Resilient

Finally, the webinar focused on how to shift from a reactive approach to one that builds resilience. By putting systems in place that encourage proactive problem-solving, teams can become more agile and adaptable, turning challenges into opportunities for growth. The speakers provided actionable strategies for building a resilient team that is well-equipped to face future demands, ensuring long-term success and sustainability.