Resources
Marketplace
Import sector-specific or general dictionaries into your VT products
How to Videos
On-demand recordings so you can learn on your own time
Import sector-specific or general dictionaries into your VT products
On-demand recordings so you can learn on your own time
Picture the scene. You manage the call center for an Asset Management firm. Your colleagues sent a letter to customers, describing changes to their terms and conditions. Except the letter is full of complex words, jargon, and legalese. Customer experience was not a concern. The call queue is spiking, customers calling panicked about their financial security. All asking similar questions about the changes. Assuming they get through. Many are giving up after being on hold. Your agents are frazzled.