Understanding the value of language in Customer Experience Back in July 2020, we held a virtual session with Dan Gingiss to explore the role of language in Customer Experience (CX). As CX expert, Dan has vast experience in the corporate world. He’s worked with organizations such as health insurance firm Humana and credit card company Discover. …
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Automate your Responsibility Matrix for speed and accuracy Proposal Managers use RACIs for defining teams’ roles and responsibilities as part of the proposal creation process. RACI is an acronym that stands for responsible, accountable, consulted, and informed. The first stage is creating a Responsibility Matrix, to see who is responsible for which task. It’s usually …
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VT Docs 3.4 released to all Cloud Users We are thrilled to release VT Docs 3.4 to all our Cloud Users this week. As always, we’d like to thank all our VT Docs users for your continuous feedback. Your suggestions are the inspiration behind our products. Please keep them coming! Usage Report A new report …
VT Readability 2.5 released to all Cloud Users VT Readability version 2.5 is now available for all our Cloud Users. In this release we’ve redesigned our text editor and also introduced other improvements. We want to thank all our VT Readability users for providing us with your feedback and suggestions. These are the inspiration behind …
Asset Management Report 2020: How to improve your ranking for next year We recently released our Asset Management Report for 2020. The report showed that most firms have made little progress over time. They remain obtuse and don’t communicate clearly with investors. And, they have not prioritized building trust with customers. Throughout the COVID-19 crisis, …
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How Customer Experience (CX) has suffered at the hands of complexity So far, 2020 has been a year of change, uncertainty, and opportunity. The opportunity to build relationships with customers based on transparency and trust. The COVID-19 outbreak made the need to connect on a human level even more relevant. And even before the pandemic, …
Busy Proposal Managers – Can you afford not to use Excel Compare? It’s no secret that most Proposal Managers are busy and under pressure. Have you ever worried that you might miss a costly mistake in your proposal? You’re stressed, working late on an imminent deadline. Your team partner has amended the cost of one …
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Proposal Manager Challenge – Can you report on solicitation differences in under a minute? You’ve been working off a draft solicitation. When the government issues a new version, how do you report on the changes? How long does it take to share with the team? Here’s our challenge. Can you take two versions and report …
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How bad emails stop you from getting things done How many emails do you send per day? Have a quick guess, without scanning down the page. On average, we send 40 emails on a daily basis. And an average of 121 emails drop into our work inboxes (get more stats here). That’s not even considering …
“Using VT Docs got me promoted.” Here’s how. Last month we hosted a VT Virtual Session with Karnita McElveen, VP of Operations and Program Management Office (PMO) for Information Sciences Consulting, Inc (ISCI). Karnita described how she used VT Docs for both business and professional growth. Shortly after joining the company, she realized thatVT Docs …
