Forbes Advisor: Why complexity is killing your customer experience

Download the executive brief and get Forbes Advisors 3 key takeaways on the cost of complexity in customer experience.

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1

The readability of 34 of the top insurance companies in the United States to inform the methodology of Forbes Advisor’s “best insurance” articles.

 

 

2

The results highlighting how complexity in business writing is negatively impacting customer experience across the insurance industry.

 

 

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