VisibleThread – Language Analysis Platform

RESOURCES

Dictionary Marketplace

Import sector-specific or general dictionaries into your VT products

Filter

patient experience - CMS star ratings

Why better communication is key to improving member experience

Communication Strategy - Customer Experience

4 ways for insurance providers to boost customer experience

plain language to boost your CAHPS score

Prioritize plain language to boost your CAHPS score

Customer Experience - Clarity

6 tips for using language to improve customer experience

Customer Experience and Investor Trust Hit Hard by Complexity – 2020 Asset Management Clarity Report Reveals

2020 Asset Management Report – How Customer Experience has suffered at the hands of complexity

The Fallacy of the Sophisticated Customer

Call center operations - anxious caller

The plain language impact on your call center staff

member experience - empathy in healthcare

The importance of empathy in member experience

Member Experience - call center operations

The productivity paradigm within the healthcare industry

patient experience - CMS star ratings

Why better communication is key to improving member experience

Communication Strategy - Customer Experience

4 ways for insurance providers to boost customer experience

plain language to boost your CAHPS score

Prioritize plain language to boost your CAHPS score

Customer Experience - Clarity

6 tips for using language to improve customer experience

Customer Experience and Investor Trust Hit Hard by Complexity – 2020 Asset Management Clarity Report Reveals

2020 Asset Management Report – How Customer Experience has suffered at the hands of complexity

The Fallacy of the Sophisticated Customer

Call center operations - anxious caller

The plain language impact on your call center staff

member experience - empathy in healthcare

The importance of empathy in member experience

Member Experience - call center operations

The productivity paradigm within the healthcare industry

How to import Dictionaries

Dictionaries Step 1

  1. Go to “Dictionaries”
  2. Select the “Actions” tab
  3. Click on “Import from text file (CSV)”

Dictionaries Step 2

  1. Click the “browse…” button
  2. Select the dictionary you want to import
  3. Press OK

Dictionaries Step 3

  1. Write the Dictionary name
  2. Press “Import” to upload the dictionary

Dictionaries Step 4

Congratulations! The dictionary is now in your VisibleThread account.

Watch Words Step 1

  1. Log into VT Readability
  2. Click on the Settings button

Watch Words Step 2

  1. Click on “Watch Words”

Watch Words Step 3

  1. Click the “Import from CSV” button
  2. Select “Choose file” and browse to your downloaded file location
  3. Select your import option.You can Append or Overwrite existing watch words. Keep the default option for your first watch word list.

Watch Words Step 4

  1. Click “Submit”
  2. Your watch word list will be displayed on screen.
  3. Congratulations! Your Watch Word list is now installed.

Need more information?

Talk to an expert today.