Clarity during the
COVID-19 CrisisSupporting our government friends
during the COVID-19 pandemic

Clarity during the
COVID-19 Crisis

Supporting our government
friends during the
COVID-19 pandemic

 Virtual Session: What’s the Role of Language in Customer Experience? 

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60 Top Asset Management websites don’t meet basic readability requirements

Asset Management Website Clarity Index 2019

60 Top Asset Management websites don’t meet basic readability requirements

Can You Trust Your Insurer?

79% of insurance websites do not communicate with the average consumer

79% of insurance websites do not communicate with the average consumer

90% of credit card terms & conditions inaccessible to those without a college education

Financial institutions' fine print still not transparent for mayority of U.S. population

90% of credit card terms & conditions inaccessible to those without a college education

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Document analysis software for proposal and contract teams

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Instantly identify language issues on your website and spelling errors

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Measure content clarity for online and offline content, including docs and text

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Clear communications ease the strain on government contact centers

Clear communications ease the strain on government contact centers The pressure on our public sector is higher than ever right now. Statesand local governments are working around the clock to reopen. At the same time, they are dealing with the aftermath created by months of shutdown.   Government contact centers have been hit with a …

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The Role of Language in CX
What’s the Role of Language in Customer Experience?

VT Virtual Session: What’s the Role of Language in Customer Experience?  Learn about CX and how to apply it to your communications from The Experience Maker, Dan Gingiss.  July 23rd, 12pm EST The Voice of the Customer is rising. And, customer experience (CX) is starting to flow throughout organizations from marketing teams right to operations, …

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Regulation Best Interest makes brokers communicate in plain English

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