Clarity during the
COVID-19 CrisisSupporting our government friends
during the COVID-19 pandemic

Avoiding the four post-lockdown threats to clear communications As states across the country start to reopen, there’s a sense of both relief and nervousness among businesses. Easing the lockdown is essential for getting the economy moving again. At the same time, we already have our hands full. According to Strategy + Business:   “Companies are …

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Clear communications ease the strain on government contact centers The pressure on our public sector is higher than ever right now. Statesand local governments are working around the clock to reopen. At the same time, they are dealing with the aftermath created by months of shutdown.   Government contact centers have been hit with a …

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VT Virtual Session: What’s the Role of Language in Customer Experience?  Learn about CX and how to apply it to your communications from The Experience Maker, Dan Gingiss.  July 23rd, 12pm EST The Voice of the Customer is rising. And, customer experience (CX) is starting to flow throughout organizations from marketing teams right to operations, …

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Regulation Best Interest makes brokers communicate in plain English On June 30th, 2020, the SEC’s Regulation Best Interest (Reg BI) comes into effect. If you’re a broker-dealer or adviser, you need to be ready now. It involves creating Form CRS – client relationship summaries – written in plain language and in a maximum of four …

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