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VisibleThread Users Conference – 2020 Optimize your investment in VisibleThread – Drive better efficiency & Compliance – Customer Best Practice – New Product Releases – and more Early Registration Now Open Please join us for the free 2020 VisibleThread Users Conference. This year we’re back with a full day of bigger and better insights. We’ll …

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As Open Enrollment Has Kicked Off, VisibleThread Report Shows Health Insurers Need to Communicate Better with Seniors ORIGINAL POST:  https://www.morningstar.com/news/pr-newswire/20191105de22210/as-open-enrollment-has-kicked-off-visiblethread-report-shows-health-insurers-need-to-communicate-better-with-seniors As Open Enrollment for 2020 healthcare coverage kicks off, nearly 15 percent of seniors in the U.S. are eligible to take advantage of this government program. Yet, a report from VisibleThread reveals that health insurers are doing …

Read moreAs Open Enrollment Has Kicked Off, VisibleThread Report Shows Health Insurers Need to Communicate Better with Seniors

Healthcare Webinar: How to be compliant and engaging with your member communications. (Slide Deck and Recording) Ensure even the most legal content is customer experience-driven, featuring Prof. Christopher R. Trudeau, JD. This webinar is now over. We held it on Thursday, November 21st 2019 12pm (EST) And here is the original webinar description When 86.6% …

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The importance of empathy in customer experience. The second article in our series of three (view the first article here) interviews with Jack Nelson strikes on a recurring theme. The notion that healthcare is a hugely emotional topic. Jack has seen this first-hand. He has 25 years of experience working in the US healthcare industry, …

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