Category - Blog

What do COVID-19 and Reg BI have in common?

What do COVID-19 and Reg BI have in common? The current COVID-19 pandemic and the SEC’s new Reg BI ruling present major challenges for many organizations. But other than that, what do they have in common? Answer: plain language and clear communications. It’s critical for both. Let’s explore how. The importance of clear communications in …

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VT Readability Version 2.4 Released to Cloud Customers

VT Readability Version 2.4 Released to Cloud Customers VT Readability version 2.4 is now available to all cloud customers. We are delighted to bring you updates as well as some brand new core VT Readability features. Major Highlights in this release include: The introduction of Improvement Over Time A redesign of the Scan Results page …

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Employees eager for clear communication during COVID-19

Employees eager for clear communication during COVID-19 What a difference a month makes. Back in early March, the concept of the modern workplace was still in its infancy. A number of trailblazers had adopted it, but the trend hadn’t quite reached the mainstream. Now, as a result of COVID-19, remote working is our new reality. …

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Why Complexity is Killing Your Customer Experience (CX)

Why Complexity is Killing Your Customer Experience (CX) Picture the scene. You manage the call center for an Asset Management firm. Your colleagues sent a letter to customers, describing changes to their terms and conditions. Except the letter is full of complex words, jargon, and legalese. Readability was not a concern. The call queue is …

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