From HR News with Fergal McGovern
Published: August 29, 2018
The written word is still used extensively in our organizations.
Just think of website content, FAQ documents, contracts, terms and conditions, customer journey drips, scripts for live chat… or your inbox. Emails are one of the main ways we do business with our internal and external customers.
However, there are numerous factors that influence the quality of written communication.
- Your team members all write to different standards
- Very little time is allocated to thinking about the audience someone is writing for
- You team may be made up of native and non-native English speakers
- Written communication does not provide the same instant feedback as spoken communication does
But these problems can be addressed by implementing a plain language standard in your organization.